FAQ and Troubleshooting

The Princess Diana 3D Virtual Museum holds14 galleries to explore with over 1,700 historical items, 40+ exclusive audio interviews with the creators and designers who were close to the late Princess Diana. The Princess Diana 3D Virtual Museum is an ongoing charitable educational project and as such, more items of important historical value from Princess Diana's life will be added to the museum over time.  

Important considerations:

The Princess Diana Museum is live online 24/7, high speed server specific downtimes are beyond our control and no express warranties or claims are made here, Go Daddy© High Traffic Business Hosting Server Service Policy applies. The Princess Diana 3D Virtual Museum can be accessed anywhere in the world with a wired or high speed wireless always on internet connection, ADSL/DSL/ Ethernet where applicable, additional service fees may apply please check with your local internet service provider (ISP).

You can access The Princess Diana Museum anywhere in the world from any desktop computer, laptop and/or tablet device regardless of the operating system you are running, we do not offer support for mobile smartphones devices such as Apple iPhone© or Google Android© due to the large amount of information rendered in The Princess Diana Museum small screen devices are not appropriate to navigate the museum.


The Princess Diana Museum can be best viewed using Google Chrome and Firefox internet browsers and will also work with any popular internet browser except Windows Internet Explorer which to date has been officially discontinued by Microsoft. Other browser specific restrictions apply to Apple Safari and Microsoft Edge due to security issues presented with the use of our dedicated community messaging and video chat Unity® engine within the museum. 

The Princess & The Platypus Foundation 
The Princess Diana Museum

The Princess Diana Museum and The Princess & The Platypus Foundation are a 501(c)(3) Public Charity. Our mission is to fundraise in order to acquire, loan, maintain, preserve, educate and display to the public items of historical and cultural interest relating to Diana, Princess of Wales, and to give back to other charities in her honor.

Share your Princess Diana story with us on Social Media! #HumanKindnessMatters

Additionally, we are looking to connect with people who have unique personal items and special mementos to donate, sell, or loan so that we may preserve them as part of

The Princess Diana Museum. Email: info@theprincessandtheplatypus.org

Copyright © 2017-2021, The Princess and the Platypus Foundation. All Rights Reserved. 

The Princess and the Platypus Foundation is a Registered 501(c)(3) Charity (No. 82-5233551).